20 support and other resources, Contacting hp, Subscription service – HP StoreOnce Backup User Manual
Page 186: Related information
20 Support and other resources
Contacting HP
For worldwide technical support information, see the HP Support Center:
Before contacting HP, collect the following information:
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
Subscription service
HP strongly recommends that customers register online using the Subscriber's choice web site:
.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
After subscribing, locate your products by selecting Business support and then Storage under
Product Category.
Related information
The following documents provide related information:
•
HP StoreOnce 4900 Backup system Installation and Configuration Guide: This document
describes how to install and configure the named product.
•
HP StoreOnce 2700, 4500, and 4700 Backup system Installation and Configuration Guide:
This document describes how to install and configure the named products.
•
HP StoreOnce 2620, 4210/4220, and 4420/4430 Backup system Installation and
Configuration Guide: This document describes how to install and configure the named products.
•
HP StoreOnce 4900 (44TB) and (60TB) Capacity Expansion Guide: This document describes
how to add 11 x 4TB disks to the disk enclosure and how to add a second disk enclosure. It
is available as both a printed and PDF document.
•
HP StoreOnce 4500 and 4700 (24TB) Capacity Expansion Guide: This document describes
how to add a 12–disk expansion shelf. It is available as both a printed and PDF document.
•
HP StoreOnce Backup system CLI Reference Guide: This is the complete reference guide for
the CLI command set. Some tasks can only be carried out from the CLI.
•
HP StoreOnce Backup system Concepts and Configuration Guidelines: This guide explains
the workload placed on the HP StoreOnce Backup system. This guide is used to optimize
performance and minimize the impact of deduplication, replication, and housekeeping
operations competing for resources. The guide is regularly updated.
•
HP StoreOnce Backup system Linux and UNIX Configuration Guide: This is the configuration
guide for Linux and UNIX.
You can find these documents on the HP Enterprise Information Library page of the HP website:
186 Support and other resources