HP StoreEver TapeAssure Software - Manual (Page 6)

If the LTT Service is not responding message is reported multiple times....................................105
Troubleshooting devices.........................................................................................................106
Using L&TT to troubleshoot tape devices..............................................................................106
Are you performing regular maintenance?......................................................................106
Is the drive connected properly?....................................................................................106
Is the drive working as expected?..................................................................................107
Is the drive firmware up to date?...................................................................................107
Is the drive performing as expected?..............................................................................107
Is the media in good condition?....................................................................................107
Known issues...................................................................................................................108
Device access issues (RSM on Windows)........................................................................108
Poor performance on Windows 2003 Server systems with EBS installations.........................108
Additional interactive device troubleshooting content............................................................108
Troubleshooting third-party software........................................................................................109
9 Support and other resources....................................................................110
Getting support....................................................................................................................110
Contacting HP......................................................................................................................110
Other HP websites................................................................................................................110
Document conventions and symbols........................................................................................110
A Supported operating systems and devices..................................................112
L&TT 5.x minimum system requirements....................................................................................112
Browser minimum requirements...............................................................................................112
Index.......................................................................................................113
6 Contents