HP StoreEver TapeAssure Software - Manual (Page 101)

Verify TapeAssure drive discovery
This procedure will allow you to check log files to verify that TapeAssure has discovered the drives
in your system.
1.
When TapeAssure discovers drives, it creates a folder for each drive in the logs\tktstorage
folder under the installation folder. Navigate to the \logs\tkstorage folder to check that
a folder exists for each drive serial number.
2. If a drive is not listed, but the LTT Service is running (which you previously checked), use
Windows Device Manager to check that Windows has discovered the drives.
3. If Windows has not discovered the drives, select Action > Scan for hardware changes to force
a re-scan.
4. If this does not work, check power, cabling, interface cards, etc. as you would for a normal
drive detection issue. TapeAssure can only work with drives that Windows can identify.
Troubleshooting the LTT Service 101