HP StoreEver TapeAssure Software - Manual (Page 105)

If a ticket is rejected, it is recorded in the da.log file (Device Analysis) which is found in the log
folder in the Command View TL or L&TT WebGUI install directory:
C:\Program Files\Hewlett-Packard\Command View TL\log
C:\Program Files\Hewlett-Packard\Library aand Tape Tools WebGUI\log for
LTT WebGUI\log
The fields that are incomplete or corrupt are listed in the log entry, which might help isolate the
root cause of the problem.
If a ticket is rejected it is moved into a holding folder so that it can be viewed with L&TT and
checked:
C:\Program Files\Hewlett-Packard\Command View TL\log\tickets
C:\Program Files\Hewlett-Packard\Library and Tape TOols WebGUI\log\
tickets for LTT WebGUI
Tickets in this directory are not transient so it is good practice to check this folder occasionally to
see if there are any new tickets which may indicate issues in the ticket processing process that
should be followed up by going back through the checks above.
If the LTT Service doesn’t recognize tape drives
In a rare case, when the LTT Service first runs, the devices might not be recognized and warning
symbols are displayed for the device drivers in Windows.
If this happens, disable and re-enable the drivers in Windows.
If the LTT Service is not responding message is reported multiple times
The LTT Service is not responding message is displayed in the WebGUI when the
WebGUI does not receive updates from the LTT Service when expected. This happens in certain
cases when the drive becomes unresponsive and takes longer to process the SCSI commands used
to communicate with the LTT Service, which times out after 3 minutes.
Troubleshooting the LTT Service 105