HP StoreEver TapeAssure Software - Manual (Page 10)

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There is no get files from web assistance for locating firmware files in L&TT 5.1. This means
that you must download the firmware for your drive from the hp.com support website.
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LTT 5.1 is unable to show advisories.
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L&TT 5.1 cannot run tests on a library and its drives together.
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L&TT 5.1 requires that a suitable library device driver is installed on the server hosting the
library. Without the driver, L&TT can only access the drives.
Software features
L&TT offers the following features:
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Device Identification — L&TT clearly identifies the storage products connected to the system,
along with key information on product configuration and status.
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Troubleshooting Tests — L&TT provides various tests to verify product functionality or to isolate
product issues. Tests include device self-tests, read/write tests on drives, and specific device
utilities.
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Utilities — L&TT includes utilities for working with tape devices, such as erasing and initializing
tapes, and configuring tape drives.
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Firmware Upgrades — L&TT provides a convenient way of updating product firmware, enabling
users with an Internet connection to take advantage of ongoing enhancements.
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Support Ticket Generation — If you experience a problem with a storage product, L&TT can
generate a support ticket that includes essential information for troubleshooting the problem.
As an alternative to phone support, you can e-mail the support ticket to a support center for
assistance. This information streamlines the support process and enables the support staff to
better serve you if a support call is made later.
When a support ticket for a device is generated, L&TT performs a Device Analysis test on the
device. The support ticket contains generic information about a device, as well as the results
of the Device Analysis test. The Device Analysis test can be performed by itself, but HP
recommends generating a support ticket because the resulting data is presented in a more
useful format.
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Monitoring — notifies you of any issues that need attention so you can address them before
they cause disruption. With this notification you can follow up on recommended service actions
in pre-planned maintenance windows, which eliminates disruption to backups so you can
meet your SLAs. The new L&TT WebGUI with monitoring is an always-on diagnostics solution.
Supported products and operating systems
For a complete listing of compatible products, refer to the specifications page at http://
www.hp.com/support/lttcompatibility .
The level of functionality that L&TT offers for each device varies depending on features of the device,
and the degree of device integration into L&TT.
For a list of supported operating systems, see “Supported operating systems and devices” (page 112) .
Coexistence with other applications
L&TT 4.x
L&TT 5.1 and L&TT 4.x can be installed on the same computer. However, only one of these
applications can discover a library on that system at a time. So, only run either the L&TT WebGUI
or L&TT 4.x at a time when connecting to a library on the local system.
10 Introduction