7 frequently asked questions, 8 troubleshooting – HP StoreEver TapeAssure Software User Manual
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Drive usage.......................................................................................................................85
Drive history......................................................................................................................86
Cartridge identity...............................................................................................................87
Cartridge health................................................................................................................87
Cartridge configuration......................................................................................................87
Cartridge environment........................................................................................................88
Cartridge performance.......................................................................................................88
Cartridge usage................................................................................................................88
Cartridge history................................................................................................................89
Classic support ticket..........................................................................................................89
Why should I run L&TT tests?....................................................................................................90
Where can I find information about media compatibility with my hardware?..................................90
Where can I find information about hardware and software compatibility?....................................91
Where can I find information about drive cleaning requirements?.................................................91
How do I use L&TT to find my drive serial number?......................................................................91
How do I verify that my drive's firmware is up to date?................................................................91
How do I check if my drive is OK?............................................................................................92
Why is the Assessment test recommended?................................................................................92
Was my backup successful?.....................................................................................................92
How many more uses are left in this cleaning cartridge?..............................................................92
How fast will my backups be?..................................................................................................93
How fast will my restores be?...................................................................................................93
How do I verify the capacity of a tape?.....................................................................................93
How do I send a support ticket?...............................................................................................93
When installing L&TT, should I uninstall my previous version first?..................................................93
What are the minimum system requirements?..............................................................................93
Does HP TapeAssure support non-HP devices?............................................................................93
Will TapeAssure disrupt backups?.............................................................................................94
Is HP TapeAssure compatible with my backup application?..........................................................94
Can I stop the LTT Service pulling tickets?...................................................................................94
Is TapeAssure monitoring in-band or out-of-band?.......................................................................94
When should I install the LTT Service?........................................................................................94
Can I set up TapeAssure to send me the service actions by e-mail?................................................94
What if I want to change the WebGUI server that is collecting monitoring data?............................94
Why aren’t my drives being monitored?.....................................................................................94
Is there a non-English version of L&TT?.......................................................................................95
What is a filter driver? Is it safe?...............................................................................................95
Can I uninstall the LTT service?.................................................................................................95
Does L&TT 5.x support DDS/DAT devices?.................................................................................95
Check the event log............................................................................................................97
Check compatibility ..........................................................................................................97
Check the filter driver installation..........................................................................................98
Check that the LTT Service is running..................................................................................100
Verify TapeAssure drive discovery......................................................................................101
Check the configuration file...............................................................................................102
Check the LTT Service log for sent tickets.............................................................................102
Check the Command View TL Device Analysis Service log for received tickets..........................104
Check the Command View TL or L&TT WebGUI Device Analysis log for rejected tickets.............104
If the LTT Service doesn’t recognize tape drives....................................................................105
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