HP StoreEver TapeAssure Software - Manual (Page 109)

If you find symptoms and issues that aren't included in the guide, use the feedback button at the
bottom of the FireFly screen to send the information to HP. We appreciate your feedback and used
to continually update and improve the utility.
Troubleshooting third-party software
If a backup application reports that a backup failed and you suspect that the problem lies with the
tape device or media, follow the troubleshooting procedures outlined in
“Using L&TT to troubleshoot
tape devices” (page 106) .
If the issue is found to be with the tape device or media, take the appropriate corrective action. If
the device is healthy and the media is good, then the issue is likely to be with another component
in the system, or with the configuration of the backup application. Refer to the documentation
shipped with the backup application to verify correct configuration.
Troubleshooting third-party software 109