HP Photosmart D5345 Printer - Manual (Page 71)

sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP Photosmart off and then on again.
• If you are connecting the HP Photosmart through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You might need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP Photosmart off and then
on again.
• If necessary, remove the software you installed with the HP Photosmart and then
install it again.
For more information, see:
“Uninstall and reinstall the software” on page 85
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP Premium papers are designed for the best quality results. In addition,
follow these tips:
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Chapter 11
70 Troubleshooting
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