HP Photosmart D5345 Printer - Manual (Page 109)

DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
The HP Photosmart is printing on a non-printable area of my disc
Cause: Your design is not the correct size for the CD/DVD you loaded.
Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
rings. Change the software settings accordingly to center and size your design for the
disc you are using. Refer to the documentation or the online help of the software you
are using for additional information.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
The design is not centered on my disc
Cause: Your design settings might not be correct.
Solution: Change the software settings to center and size your design for the disc
you are using. Refer to the documentation or the online help of the software you are
using for additional information.
The ink on the CD/DVD is not drying
Cause: The surface of the disc is not compatible for printing.
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable discs normally have a white printing surface. (Some discs also have
a silver printing surface.)
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Chapter 11
108 Troubleshooting
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