HP Photosmart D5345 Printer - Manual (Page 112)

Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Firmware revision mismatch
Cause: The revision number of the HP Photosmart firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Mechanism error
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“Clear paper jams” on page 71
Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
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