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Check that the product has power, Reset the product, The product has paused or shut down – HP Scanjet Enterprise 8500 fn1 Document Capture-Workstation User Manual

Page 88: Check that the product has power reset the product

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Check that the product has power

The power cable is connected between the product and a power outlet.

Ensure that the power cable is securely connected between the product and a live electrical outlet.

If the power cable is connected to a surge protector, ensure that the surge protector is plugged

into an outlet and turned on.

Ensure that the product is receiving power.

Check that the green LED on the power supply case is on.

If the green LED is not on, ensure that power is available to the power outlet or surge

protector that the power supply is plugged into.

If power is available to the power outlet or surge protector but the green LED is still not on,

the power supply might be defective. Contact

www.hp.com/support

for assistance.

If the problem persists after verifying the above items, follow these steps:

1.

Press the Power button to turn off the product, and then disconnect the power cable.

2.

Wait 30 seconds.

3.

Reconnect the power cable, and then turn on the product.

Reset the product

If you receive an error message similar to Scanner initialization failed or Scanner not found

when trying to use the product, you should reset the product.

To reset the product, follow these steps:

1.

Press the Power button to turn off the product, and then disconnect the power cable.

2.

Wait 30 seconds.

3.

Reconnect the power cable, and then press the Power button.

The product has paused or shut down

The product is displaying a “pause” message on the touch screen

I received an e-mail indicating that the product has shut down

The product is displaying a “pause” message on the touch screen

The product has detected that the hard drive is overheating, and will shut itself down after displaying

the “pause” message for 12 minutes.

I received an e-mail indicating that the product has shut down

The product has detected that the hard drive is overheating because of a fan failure. To protect hard

drive data, the product has shut itself down.

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Chapter 9 Troubleshooting

This manual is related to the following products: