HP Insight Management Agents - Manual (Page 8)

CR3500 Shared Storage system.........................................................................................155
Environment Monitoring Unit..................................................................................................155
External Expansion Cabinet ..................................................................................................156
5 Support and other resources....................................................................157
Information to collect before contacting HP...............................................................................157
How to contact HP................................................................................................................157
Registering for software technical support and update service.....................................................157
How to use your software technical support and update service.............................................157
Warranty information.......................................................................................................157
HP authorized resellers..........................................................................................................158
Documentation feedback.......................................................................................................158
New and changed information in this edition...........................................................................158
Related information...............................................................................................................158
Typographic conventions.......................................................................................................158
A Troubleshooting ....................................................................................160
Insight Management Agents for servers issues..........................................................................160
Inability to perform remote reboot on a server from the Management Console.........................160
When attempting to browse to Web-Enabled System Management software on port 2381, the
system is not accessible because of an invalid password.......................................................161
Known browser issues.......................................................................................................161
SNMP community string issues...........................................................................................162
Management Agents for servers for Windows issues.............................................................163
Installation issues........................................................................................................163
Cannot manage an HP 32-Bit SCSI-2 controller...........................................................163
Insight Manager cannot manage a system......................................................................163
Cannot delete the CPQMGMT.CPL file when uninstalling or upgrading..............................163
Insight Manager issues.....................................................................................................163
Device not manageable ..............................................................................................163
A majority of buttons for the device are disabled.............................................................164
Missing NIC information..............................................................................................164
Missing drive array physical drive information.................................................................164
Disk Subsystem button disabled in the Disk Storage window.............................................164
SCSI Adapter button is disabled....................................................................................164
Disk Subsystem button is missing in the Disk Storage window............................................165
No SNMP traps or alarms received...............................................................................165
Problems using thresholds and SNMP address-specific security..........................................165
Problems if the address 127.0.0.1 is not added to SNMP host list.......................................166
Missing ProLiant Storage System information ..................................................................166
ASR POST failure reported............................................................................................166
Management Agents for Servers...................................................................................166
Other problems...............................................................................................................166
Tape device error detected by Windows backup.............................................................166
Management Agents for servers for NetWare issues.............................................................167
Inability to change any values on the managed system or to mark errors as corrected..........167
No SNMP traps or alarms received for NetWare............................................................167
System restart to disk-based utilities fails for NetWare......................................................167
Inability to view Web pages on the NetWare server........................................................167
Problem using disk imaging software..................................................................................167
Global unique identifiers are the same for all devices when using disk imaging software on
servers.......................................................................................................................167
Glossary..................................................................................................169
Index.......................................................................................................171
8 Contents