5 support and other resources, Information to collect before contacting hp, How to contact hp – HP Insight Management Agents User Manual
Page 157: Warranty information
5 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware and software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
In the United States, see the Customer Service / Contact HP United States website for contact
options:
•
In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
•
In other locations, see the Contact HP Worldwide website for contact options:
Registering for software technical support and update service
HP Insight Management includes one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates only.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the website
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
After you have registered, you will receive a service contract in the mail containing the Customer
Service phone number and your Service Agreement Identifier (SAID). You need your SAID when
you contact technical support. Using your SAID, you can also go to the Software Update Manager
(SUM) web page to view your contract online.
Warranty information
HP will replace defective media for a period of 90 days from the date of purchase. This warranty
applies to all Insight Management products.
Information to collect before contacting HP
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