HP Insight Management Agents - Manual (Page 160)

A Troubleshooting
Insight Management Agents for servers issues
Inability to perform remote reboot on a server from the Management Console
1. Load CPQAGIN.
2. Verify that Remote Reboot is enabled.
3. Verify that Sets are enabled.
Global unique identifiers are the same for all devices when using disk imaging software on servers
Solution 1: If the disk image has not been taken, perform the following steps after installing the
Insight Management Agents on the source machine and capture the image before restarting the
Insight Management Agents.
1. Uninstall all Insight Management Agents from one of the devices.
2. Use the disk imaging software to copy the configuration from the device without the Insight
Management Agents installed.
3. Use the disk image to copy to the target devices.
4. Reinstall the Insight Management Agents on all the devices.
Solution 2: If the disk image has already been deployed, perform the following steps to remove
the image from each target device. The following information is divided by network operating
systems.
For NetWare:
The Global Unique Identifier information is stored in a 16-byte file on the SYS:\SYSTEM
subdirectory of the NetWare server. This file is created and populated with the Global Unique
Identifier when HP Systems Insight Manager performs an SNMP SET command to the NetWare
server.
To remove the permanence of the Global Unique Identifier:
1. Delete the file \SYSTEM\CPQBSSA.CFG in the NetWare SYS volume.
2. After the file is deleted, restart the Management Agents and HP Systems Insight Manager
assigns a new Global Unique Identifier when the system is discovered.
For Microsoft Windows NT:
Insight Management Agents create the Global Unique Identifier information in an entry in the
Microsoft Windows NT registry.
To remove permanence of the Global Unique Identifier:
1. Remove the entry: HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\
hostGUID
2. After the entry is removed, restart the Insight Management Agents services. A new Global
Unique Identifier is automatically generated
When changing the access level, a valid account and password for the System Management
Homepage are accepted, but the Web page indicates that a different account is logged in.
For some browsers, this occurs when pages previously accessed are stored in the cache of the
browser (Internet caching). When accessing these pages again, the browser displays them from
the cache, instead of regenerating the pages. Management HTTP Server does not support Internet
caching. To disable Internet caching:
From Microsoft Internet Explorer:
1. Select Tools>Internet Options.
2. Select Settings under the General tab.
3. Select the Every Visit to the page radio button in the “Check for newer versions of the stored
pages” section.
For Netscape:
160 Troubleshooting