HP XP P9500 Storage - Manual (Page 108)

(see HP P9000 Remote Web Console User Guide). If you are unable to resolve an error
condition, contact the HP Technical Support.
Error codes
When an error occurs in a Continuous Access Journal pair operation when using Remote Web
Console, an error message displays with a four-digit error code and description. An SVP error
code may also be included. See HP P9000 Remote Web Console Messages for details on error
codes. If you need to call HP Technical Support for assistance, report the error code(s).
Troubleshooting using RAID Manager
When an error has occurred in Continuous Access Journal pair operation when using RAID
Manager, you can identify the cause of the error by referring to the RAID Manager operation log
file. The RAID Manager operation log file is stored in the following directory by default.
The log file is stored in: /HORCM/log*/curlog/horcmlog_HOST/horcm.log.
Where:
* is the instance number.
HOST is the host name.
To identify the error code in the log file, open the RAID Manager log file, and find the error code.
Example: 11:06:03-37897-10413- SSB = 0xb9a0,2089
Error codes appear on the right of the equal symbol (=). The alphanumeric characters on the left
of the comma (,) indicates SSB1 (for example, B901), and on the right of the comma (,) indicates
SSB2 (for example, 4A96).
The meaning of each error code is shown below.
Table 19 RAID Manager error codes for Continuous Access Journal
Error content Error code (SSB2) Error code (SSB1)
A request of Cnt Ac-J Pairresync (suspend transition mode) was rejected
because the PIN data was existed in the journal volume. 3703 B901/B9E0/B9E1/
B9E2/B9E4/D004
A request of Cnt Ac-J Paircreate was rejected because the emulation types
of the specified master journal and of the restore journal were different. 3704
A request of Cnt Ac-J Paircreate (journal suspend mode) or Cnt Ac-J
Pairresync (journal resync mode) was rejected because the version of the
secondary system did not support the corresponding command. 3705
A request of Cnt Ac-J Paircreate (journal suspend mode) was rejected
because the specified P-VOL was used as the S-VOL of Continuous Access
Synchronous, and the pair status was not PAIR. 3706
A request of Cnt Ac-J Pairresync (journal resync mode) was rejected because
of the one of following reasons. 3707
• The specified P-VOL was the P-VOL of Continuous Access Synchronous,
and the Cnt Ac-J pair status was not PAIR.
•
The specified P-VOL was the S-VOL of Continuous Access Synchronous,
and the Cnt Ac-J pair status was not SSWS.
The Cnt Ac-J pair cannot be created because the specified P-VOL was being
shredded. 3708
A request of Cnt Ac-J Paircreate (journal suspend mode) or Cnt Ac-J
Pairresync (journal resync mode) was rejected because the specifying of
the restore journal was incorrect. 3709
The Cnt Ac-J pair cannot be resynchronized (DELTAJNL parameter
specifying), because the specified P-VOL is not in the either of HOLD or 370B
108 Troubleshooting