Contact support, Who to contact, What to do before you contact – HP Designjet T3500 Production eMFP User Manual
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Contact Support
Who to contact
In case the support to your printer is provided by a HP Service Authorized Partner, he should be your contact
when requesting help. If that does not apply to your case, please contact HP Support which is available by
telephone or instant messaging.
What to do before you contact
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation.
●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call one of the HP offices, please have the following information available to help us answer your
questions more quickly:
◦
The product you are using (the product number and the serial number, found on the label at the
back of the product)
◦
If there is an error code on the front panel, note it down; see
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
◦
The software name and version you are currently using
◦
The Printer Service information. There are different ways to get it:
●
Printing it out from the front panel.
Go to
, then internal prints > service information prints > print all pages. Once
printed, you may be asked to email it to the support center helping you.
●
From the Embedded Web Server.
Go to a Web Browser and type the IP address of your printer to access the Embedded Web
Server. Then, go to Support > Service support > Printer information > All pages. If you need
to send the information by email, you can save the page as a file from your Web browser, and
later send the file. Alternatively, from Internet Explorer you can send the page directly: select
File > Send > Page by email.
How to contact HP Support
.
You can also get chat assistance on your smartphone by using the HP Support Center Mobile App:
.
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