HP Matrix Operating Environment Software - Manual (Page 8)

Sporadic infrastructure orchestration designer interface failures in IE6.....................................176
Miscellaneous issues.............................................................................................................177
Email and notification.......................................................................................................177
Infrastructure orchestration email messages such as approval and notification are not sent....177
Infrastructure orchestration notification email contains a URL that does not appear as a link in
Microsoft Outlook........................................................................................................177
Infrastructure orchestration does not send email notifications to users assigned to, or unassigned
from, a server pool......................................................................................................177
Access error on infrastructure orchestration web pages from email notification using private
network.....................................................................................................................177
Operations Orchestration..................................................................................................178
Operations Orchestration Studio installation fails with error Studio version: 9.00 does not
match Central version: 2.0. Setup will exit......................................................................178
Editing ESA flows when Operations Orchestration is not installed in the default path............178
Matrix infrastructure orchestration Windows service..............................................................178
Matrix infrastructure orchestration may time out while waiting for the server to be
recognized.................................................................................................................178
HP Matrix infrastructure orchestration service may not start automatically after a system restart
with error Unable to retrieve database password from mxpassword....................................179
CMS crash recovery.........................................................................................................179
Create Service request does not complete successfully after CMS crash recovery.................179
Deactivate physical server does not complete successfully after CMS crash recovery.............179
Add Disk request for an ESX virtual server does not complete successfully after CMS crash
recovery ...................................................................................................................180
Log files..........................................................................................................................180
How can I find out more details about an error?..............................................................180
vCenter server is not configured in Systems Insight Manager or becomes unavailable..........180
Corrective procedures...........................................................................................................181
Troubleshooting communication failures..............................................................................181
Resources not displaying and increasing timeouts.................................................................181
Manual clean-up process (physical)....................................................................................181
Manual clean-up process (virtual).......................................................................................183
Configuring storage pool entries, FC zones, and disk array presentations................................183
Correcting a checksum error..............................................................................................186
Increasing VMware Service console memory and CPU shares................................................188
8 Support and other resources....................................................................191
Information to collect before contacting HP...............................................................................191
How to contact HP................................................................................................................191
Registering for software technical support and update service.....................................................191
How to use your software technical support and update service.............................................191
Warranty information.......................................................................................................192
HP authorized resellers..........................................................................................................192
Documentation feedback.......................................................................................................192
Security bulletin and alert policy for non-HP owned software components....................................192
Subscribing to security bulletins..........................................................................................192
Related information...............................................................................................................193
Documentation and support..............................................................................................193
Matrix infrastructure orchestration documentation.............................................................193
Glossary..................................................................................................194
A Customizable allocation process..............................................................198
Overview............................................................................................................................198
Policy configuration file.....................................................................................................198
Rule file..........................................................................................................................198
8 Contents