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HP Matrix Operating Environment Software User Manual

Page 157

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following steps can be followed to disable the installation of Insight Management WBEM providers.
Insight Management SNMP agents continue to provide management capabilities when WBEM
providers are not installed.

1.

Edit the install.cmd file, found under \
rdp\deployment server\hpfeatures\hpagents-ws\components

folder, and remove

the following two lines.
• call :installsc wbem%PROCESSOR_ARCHITECTURE%
• if %cpresult% geq 1 set /a cpresults=cpresults+1

2.

Save the file.

The new service requests now no longer attempt to install Insight Management WBEM providers.

Request with a future start date stays at 10% with status of Reserved

A request with a future start date stays at 10% (Progress field), with status of Reserved (rather than
Scheduled).

Issue

The request is scheduled, but its status is not updated.

Possible cause

Do one of the following.

Action

Wait until the selected start date; the request should then start provisioning automatically.

Cancel the request, then resubmit it.

NOTE:

Use this option to prepare for future changes to the lease period before the service is

provisioned.

Restart infrastructure orchestration, which will update the request status.

Physical server provisioning using Insight Control server deployment fails during the final
personalization step

Physical server provisioning using Insight Control server deployment fails during the final
personalization step when the CMS is configured with an automatic proxy configuration script in
IE.

Issue

There is a problem or delay communicating with the automatic configuration script configured in
Microsoft Internet Explorer. The problem is in Windows .NET, and the proxy configuration is shared
between IE and .NET.
If the proxy configuration is causing physical deployment failures, the infrastructure orchestration
log file at ..\Program Files\HP\Matrix infrastructure orchestration\logs will
show an error similar to the following:

Possible cause

ERROR com.hp.hpio.sbapi.tasks.CreatePhysicalServerTask.execute — Error

personalizing OS with host uuid: 38C77BED-9FAE-4886–8C06–0F536BA46507

com.hp.hpio.sbapi.exception.AresAdapterException: Deployment server did

not accept customization data.

The log file for the connector software that drives Insight Control server deployment (..\Program
Files\HP\Systems Insight Manager\logs\Alc1_0.0.log

), shows that the operations

that perform the customizations are timing out.

Do one of the following:

Action

Configure Internet Explorer with an explicit proxy server address and appropriate exceptions
instead of using an automatic configuration script. Check “Bypass proxy server for local
addresses” if the server deployment server is on the CMS. Otherwise, include the address of the
server deployment server in the Exceptions field of the Advanced options for configuring a proxy
server.

Provide a .NET configuration file for Internet Explorer so that it will not use the system default
proxy. Create the file ..\Program Files\HP\Systems Insight Manager\bin\
alc-rdpaccess.config

with the following content:

Service creation

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