HP Matrix Operating Environment Software - Manual (Page 160)

For Hyper-V:
1. Connect to the Hyper-V hypervisor.
2. Delete the VM from the Hyper-V Manager (if it has not already been deleted).
3. Navigate to the directory and delete the offending directory and directory contents.
If HP Server Automation (SA) deployment was used to provision the VMs:
1. Remove the ESX and/or Hyper-V VMs using the preceding steps.
2. Connect to the SA server.
3. From the HP Server Automation (SA) “Devices” view, select the VMs.
4. Perform a “deactivate” and a “delete.”
New servers do not appear in the Unassigned pool
New servers do not appear in the infrastructure orchestration Unassigned pool. Issue
Resources are added to the Unassigned pool when infrastructure orchestration recognizes that they
are available and are licensed and configured correctly. By default, infrastructure orchestration Possible cause
discovers and updates the available resources once an hour. Recently added resources are available
only in the infrastructure orchestration Unassigned pool after 1 to 2 hours (depending on the
discovery process of the other products, such as Insight Control virtual machine management, VCEM,
and Matrix OE).
Action • From the Matrix OE management screen, select Tools →Logical Servers→Refresh to refresh Matrix
OE and activate the changes. From infrastructure orchestration screen, click on Servers tab and
then click Refresh to trigger a refresh of servers inventory.
•
Perform a Systems Insight Manager Discovery. A server must be discovered at the Systems Insight
Manager level through the IP address discovery mechanism before it can be used in infrastructure
orchestration. VM Hosts must be registered with Insight Control virtual machine management.
• Ensure that servers are licensed for Matrix OE.
•
Ensure that VMware ESX hosts have a full ESX license (not a base license).
Service creation fails in the VM customization phase
Service creation fails in the VM customization phase. Issue
• Service creation fails when a virtual machine is created on a Hyper-V host.
•
Service creation fails during the customization phase of deploying virtual machines. The VMware
fault fault.CustomizationPending.summary appears in the Insight Control virtual machine
management log files.
• Failure in customizing a Windows Server 2008 virtual machine. VM console has the following
error message:
Windows could not parse or process the unattend answer file for pass
[specialize]. The settings specified in the answer file cannot be
applied. The error was detected while processing settings for component
[Microsoft-Windows-Shell-Setup].
160 Troubleshooting