HP Matrix Operating Environment Software - Manual (Page 191)

8 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP Worldwide website for contact options:
http://www.hp.com/go/assistance
•
Use the Contact hp link on the HP Support Center website:
http://www.hp.com/go/hpsc
•
In the United States, call 1-800-334-5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for software technical support and update service
HP CloudSystem Matrix includes as standard, three or one year of 24 x 7 HP Software Technical
Support and Update Service and 24 x 7 four hour response HP Hardware Support Service. This
service provides access to HP technical resources for assistance in resolving software implementation
or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates.
With this service, Insight Management software customers benefit from expedited problem resolution
as well as proactive notification and delivery of software updates. For more information about this
service, see the following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
http://www.hp.com/go/hpsc
After creating your profile and linking your support agreements to your profile, see the Software
Updates and Licensing portal at
http://www.hp.com/go/hpsoftwareupdatesupport to obtain
software, documentation, and license updates.
Information to collect before contacting HP 191