HP Matrix Operating Environment Software - Manual (Page 98)

Designer error dialog message:
A fatal error occurred while initializing the Designer.
The error that was returned was: ERROR (code = -1, Key = null):
Server.Error.Request Details: null
Please make sure the Insight Orchestration service is running and try
again.
Issue
Occurs when launching Designer from Console (using the Template tab Edit buttons). Possible cause
To workaround this issue, launch Designer using a browser at https://:51443/hpio/designer
and open the desired template. Action
With IE6, launching Designer from Insight Orchestration console can cause sporadic Designer
interface failures. Insight Orchestration console in Systems Insight Manager displays the following
message: “The HP Insight Orchestration tool cannot be displayed.” Issue
— Possible cause
To workaround this issue, in Systems Insight Manager select Tools
→Insight Orchestration. The
Insight Orchestration console will return to its normal display.
Action
Insight Orchestration console in Systems Insight Manager displays the following message: The
HP Insight Orchestration tool cannot be displayed
and the error dialog displays:
User not authenticated .
Issue
Signing out of the Designer after launching Designer from the Insight Orchestration console (using
the Template tab New or Edit buttons). Possible cause
To workaround this issue, in Designer, instead of clicking Sign Out, either close the IE7 browser
(using the close (X) button in the upper right) or close the IE7 browser tab (using the close (X)
button at the right end of the Designer's tab. Action
Miscellaneous issues
Troubleshooting items addressed in this section:
• In Systems Insight Manager, the Insight Orchestration error page “The HP Insight
Orchestration tool cannot be displayed” appears when listing server pools exceeds a
one-minute timeout.
• The Insight Orchestration notification emails contain a URL that does not appear as a link
in Microsoft Outlook 2003.
• Insight Orchestration does not send email notifications to users assigned to, or unassigned
from, a server pool.
• Access error on Insight Orchestration web pages from email notification using private
network.
• VI3 server is not configured in Systems Insight Manager or becomes unavailable. Insight
Orchestration may generate a large number of these messages causing the Insight
Orchestration log file to grow very rapidly.
• How can I find out more details about an error?
• I PV6 Automatic and Static IP address assignment methods do not work.
• Installing the Insight Orchestration v1.0.2 patch may change log4j customizations.
• I cannot access the VMware console using Firefox.
• Reservation failed for logical network Network23. The IP address(es) 11.22.23.121 must be
included in the static IP address range set for the network. Network23.
• Template access restrictions for users and architects.
• hpio.properties changes are not requiring Insight Orchestration service restart.
98 Troubleshooting