HP Matrix Operating Environment Software - Manual (Page 5)

7 Troubleshooting............................................................................................................77
Verifying the CMS configuration..........................................................................................................77
Synopsis...........................................................................................................................................77
Checks provided with Insight Orchestration..................................................................................78
IOAssist execution timeout.............................................................................................................79
Working with services..........................................................................................................................79
Service creation................................................................................................................................79
Physical.......................................................................................................................................79
Virtual.........................................................................................................................................86
Service deletion................................................................................................................................89
Physical.......................................................................................................................................89
Virtual.........................................................................................................................................90
Flexing services................................................................................................................................91
Deactivate, activate, power off, or power on operations.................................................................91
Physical.......................................................................................................................................91
Role specific operations........................................................................................................................92
Operations Console.........................................................................................................................92
Self Service Portal............................................................................................................................95
Designer...........................................................................................................................................96
Miscellaneous issues.............................................................................................................................98
Corrective procedures.........................................................................................................................103
Manual clean-up process...............................................................................................................103
Configuring storage pool entries, FC zones, and disk array presentations..................................106
Correcting a checksum error.........................................................................................................108
Increasing VMware Service console memory and CPU shares.....................................................110
Resources not displaying - Increasing timeouts ...........................................................................112
Editing ESA flows when OO is not installed in the default path..................................................112
8 Support and other resources....................................................................................115
Information to collect before contacting HP.......................................................................................115
How to contact HP..............................................................................................................................115
Registering for software technical support and update service.........................................................115
How to use your software technical support and update service.................................................115
Warranty information....................................................................................................................115
Typographic conventions....................................................................................................................116
Related documents..............................................................................................................................116
Documentation and support..........................................................................................................116
HP Insight Orchestration documentation................................................................................116
Glossary.........................................................................................................................117
A HP Operations Orchestration communication security..........................................121
Insight Orchestration Operations Orchestration interaction..............................................................121
Data passed by Insight Orchestration to Operations Orchestration..................................................121
Insight Orchestration and Operations Orchestration communication...............................................122
Configuration files and URLs used by Insight Orchestration and Operations Orchestration...........123
Index...............................................................................................................................125
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