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Virtual – HP Matrix Operating Environment Software User Manual

Page 90

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Insight Orchestration did not correctly erase the disk during deprovisioning.

Issue

The Insight Control server deployment erase disk job name is not correct.

Possible cause

For Insight Orchestration to correctly erase the disk content when deprovisioning physical servers
using a non-English server deployment version, there must be an English Erase ProLiant
ML/DL/BL Array Configuration {LinuxPE}

job under the Server Deployment

Toolbox\1 – Hardware Configuration\Array\

server deployment folder. You can copy

and paste the equivalent non-English server deployment job within the same folder, and then
modify the Erase ProLiant ML/DL/BL Array Configuration {LinuxPE} job. For more
information on modifying the job, see

“Creating server deployment job folders”

.

Action

An infrastructure service has been deleted, but I did not delete it.

Issue

Insight Orchestration may be configured to remove infrastructure services when the lease period
expires. When an infrastructure service lease period expires and the service is deleted, My History
and Request Details displays a message stating the owner initiated the delete process even though
the delete process was triggered by the lease period expiring.

Possible cause

You can be notified one week, and then one day, in advance by email that a lease is set to expire
and that the service will be deleted. To use this option, your email address must appear in the
Operations Orchestration System Property: HpioNotificationRecipients. Use
Operations Orchestration Studio to set this configuration parameter.

Action

A delete request has failed. The environment must be manually cleaned.

Issue

Possible cause

For virtual logical servers, Insight Orchestration creates a folder under the virtual machine Host
with the same name as the infrastructure service provided by the user. This folder contains all
the folders and files corresponding to the virtual logical servers. Delete this folder and all its
contents.

For Virtual logical servers, verify that all the virtual machines and the infrastructure folder name
are removed from the VI3 server. You can locate the Insight Orchestration folder under the virtual
machine Host with the same name as the infrastructure provided by the user. Insight Orchestration
creates the virtual machines under this folder. If these still exist, you must remove the virtual
machines and the infrastructure folder.

For physical logical servers, perform a manual cleanup process for the affected logical servers.
See

“Manual clean-up process”

.

Action

Virtual

Troubleshooting items addressed in this section:

In some circumstances, when processing a create request for a template containing a network
specified by attributes and a virtual logical server group, Insight Orchestration may be
unable to successfully reserve resources even though they exist. There is not a specific failure
message for this issue, and the problem will surface as a server reservation failure message.
The issue applies only to virtual logical servers.

From the Insight Dynamics logical server perspective, clicking on the Manage this logical
server with HP Insight Orchestration icon displays the following message: Could not find
a provisioned infrastructure service with the specified logical server in Insight Orchestration.

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Troubleshooting