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V. troubleshooting and technical support – FUTEK VCal Sensor Verification User Manual

Page 57

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Futek Advanced Sensor Technology – Futek VCal™Documentation

Rev. 1.8.0

07/26/05

©Futek Advanced Sensor Technology 2005

57

Problems Powering on Your VCal™ Unit:

• Check that the red LED is lit on the ON/OFF switch faceplate of your VCal™. If not then . . .
• Check that the wall AC outlet is operating correctly
• Check that all cable connections are secure
• Check that the fuse in your VCal™ unit has not been blown

Warning!

– If you must open your VCal™ unit to change or check the fuse, we ask that you obtain Futek factory authorization and

instruction first, and then remove only the Power side faceplate! And please observe all precautions appropriate for the handling of

electronic components. Failure to observe these precautions could result in the voiding of your warranty !

• If Futek VCal™is closed incorrectly or unexpectedly ( USB cable gets disconnected etc.), you will need to restart the VCal™program.

Installation or USB Related Problems:

• If VCal™ gives a message that it was unable to locate the driver files, please make sure you are not on the Internet, and use the Browse
function of the dialog window to point VCal™ to the folder labeled Drivers in the Removable Drive that VCal™ installed.
• Check that USB Devices are enabled in your PC’s BIOS setup
• Please shut the unit off and power on again
• Windows XP users - If you receive any incompatibility messages, please disregard. We are in the process of working this detail out.

General Safety and Use :

• Please observe all appropriate safety precautions for electronic devices.
• Please do not short circuit +E and –E.
• Please do not short circuit power and common.
• Please only run your Futek VCal™ from the installed ‘Removable Drive’ only. Failure to do so could cause VCal™ to become unstable.
• Please do not use in conditions of extreme heat or cold. (Operating Temperature = 0 to 60° C.)
• Please do not consume food or beverages near your VCal™unit.
• Please do not open your VCal™unit, unless you have to check or change the fuse, and then obtain Futek factory authorization and
instruction first, and then observe the above-mentioned warning.
• There is a slight delay when printing a report or certificate before the preview image comes up, this is normal and unavoidable due to the
Crystal viewing components
• Please note that because of the significant amount of resources required by the 3D graphing program, we recommend that it be used
on systems utilizing at least 128 MB of RAM and with a processor speed of at least 400 MHz.

To Contact Futek :

• Email us at

[email protected]

• Or, call us directly at 800–23–FUTEK or at 949-465-0900

V. Troubleshooting and Technical Support