Brocade Fabric OS Encryption Administrator’s Guide Supporting RSA Data Protection Manager (DPM) Environments (Supporting Fabric OS v7.2.0) - Manual (Page 19)

Fabric OS Encryption Administrator’s Guide (DPM) xvii
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Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located as follows:
• Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the
port side of the switch on the left.
• Brocade DCX—On the bottom right on the port side of the chassis
• Brocade DCX-4S—On the bottom right on the port side of the chassis, directly above the
cable management comb.
• Brocade DCX 8510-8—On the port side of the chassis, on the lower right side, and directly
above the cable management comb.
• Brocade DCX 8510-4—On the port side of the chassis, on the lower right side and directly
above the cable management comb.
3. World Wide Name (WWN)
Use the licenseIdShow command to display the WWN of the chassis.
If you cannot use the licenseIdShow command because the switch is inoperable, you can get
the WWN from the same place as the serial number, except for the Brocade DCX. For the
Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo plate at
the top of the non-port side of the chassis.
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