Chapter 12: support, Contacting customer support – CognitiveTPG CRx User Manual
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Chapter 12: Support
Chapter 12: Support
Contacting Customer Support
If technical assistance is required for the C Series printer and the troubleshooting
suggestions in this guide or our online Tech Support Tool (http://www.cognitivetpg.
com/techsupportpub.aspx) do not solve the issue, please refer to the following support
services to obtain assistance.
Telephone Technical Support
During the warranty period, please obtain assistance from our Service Center.
Service and Repair: Hours: 8AM-5PM Mountain Standard Time (MST).
Toll Free:
800.732.8950 ext. 4
Telephone:
607.274.2500 ext. 4
E-Mail: [email protected]
The Technical Support Team can answer questions regarding the setup, configuration,
installation, and operation of the C Series printer. They can also help troubleshoot and
diagnose printer problems and give instructions for service and repair.
For printers not covered under warranty, please contact the Service Center for a free
repair estimate.
Finding Help on the Web
The CognitiveTPG Web site provides tips, tricks, and troubleshooting information for all
CognitiveTPG printers, including the C Series printers.
Visit www.CognitiveTPG.com to find setup and firmware information for your specific
C Series printer model.