CognitiveTPG CRx - Manual (Page 80)

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Chapter 11: Cleaning and Preventive Maintenance
8) Ensure the printhead has free movement by pressing up in the center of the
printhead assembly. The printhead assembly should move freely and evenly until
the springs are fully compressed. If not, check the cabling for any binding during
printhead movement.
Platen Assembly Removal and Replacement
NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST
SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USERS MUST NOT
REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER
WARRANTY.
Platen Assembly Removal
1) Remove the front bezel by removing the two screws it the front, center, underside
of the printer.