USRobotics V.34 - Manual (Page 165)

COURIER HIGH SPEED MODEMS
E-6 Troubleshooting
5. If you do return the modem to us, please use the following
procedures.
a. Ship the unit, postage paid, in its original container. If
the original container is not available, pack the modem
carefully in a strong box of corrugated cardboard with
plenty of packing material.
b. Be sure to include your RMA number inside the
package, along with your name and address. Put your
return address and your RMA number on the shipping
label as well.
c. Ship the well-packed modem to the following address.
Technical Support Department
U.S. Robotics, Inc.
8100 North McCormick Boulevard
Skokie, Illinois 60076-2999
d. Please note that U.S. Robotics will not accept packages
sent COD, so be sure to send the modem postage paid.
e. U.S. Robotics will repair your modem and return it to
you via United Parcel Service.