Symbol Technologies SPT 1500 - Manual (Page 184)

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SPT 1500 Product Reference Guide
TCP/IP Troubleshooting
If you are having a problem establishing a network connection using Palm TCP/IP, check this
section and try the suggestions listed.
Displaying expanded Service Connection Progress messages
It’s helpful to identify at what point in the login procedure the connection fails. An easy way
to do this is to display the expanded Service Connection Progress messages. Expanded Service
Connection Progress messages describe the current stage of the login procedure. Press the
lower half of the Scroll button at any point during login to display these messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does not give you enough
information to find out why you cannot connect to your ISP or dial-in server, take a look at
the Network Log. The Network Log lists all of the communication that occurs between your
modem and your dial-in server during the login procedure. The information in the Network
Log can help your ISP or your System Administrator pinpoint where the login procedure
communication fails and why.
To view the Network Log:
1. From the Network Preferences screen, tap View Log from the Options menu to
display the Network Log screen.
2. Tap the up and down arrows of the scroll bar to see the entire Network Log.
3. After you finish, tap the Done button to return to the Network Preferences screen.
Adding a DNS Number
If your ISP or dial-in server requires a DNS number and you did not enter that information
in the Network Preferences screen, it will appear that you successfully logged into your
network. However, when you try to use an application or look up information, the
connection fails. If this occurs, try adding a DNS number. Ask your ISP or your System
Administrator for the correct Primary and Secondary DNS IP numbers.
Owner Preferences
The Owner Preferences screen enables you to record a name, company name, phone number
or any other information that you want associated with your SPT 1500 terminal.