HP 9600 Series - Manual (Page 85)

6-10 ENWW
Printer is not responding (nothing prints)
Check the printer lights
If the Power light is blinking, be patient. Complex documents containing many fonts,
graphics, or color photos take longer to begin printing. If the Power light is blinking, the
printer is processing information.
See “Printer lights reference” for descriptions of printer lights and what they indicate.
Check the power
See “Power cannot be turned on” .
Check the cables
• Make sure the printer cable (USB, parallel, or network) is firmly connected between
the printer and the computer.
• Do not connect a USB and a parallel cable to the printer at the same time. If two
cables are connected, turn off the printer and disconnect the cable you are not using.
• Make sure the cable is not damaged or frayed. If it is, contact the manufacturer of the
cable and have it replaced.
Make sure the media is loaded correctly
Make sure media is loaded correctly in the input tray and that the media is not jammed in
the printer. See
“Loading media in the input tray” and “Clearing jams” .
Make sure the correct-sized media is loaded and press the Resume button to continue.
Make sure the printer is selected
When you print your file, make sure the printer is selected in the printer menu.
To set the printer as the default printer, right-click the printer name or icon in the Printers
folder and select the option to set as default printer. For more information about setting the
default printer, see the online Help for your computer’s operating system.
Check the Chooser (Mac OS 9.1.x and 9.2.x only)
Make sure you have installed the printer software and the printer is selected. The printer
version should be visible on the left panel of the Chooser. When you click the printer icon,
the printer name should be available on the right panel of the Chooser. Select the printer’s
name.
Make sure the printer is not paused
• Windows: Make sure Pause Printing is not selected in the Printer menu.
i Click Start , point to Settings , and then click Printers (Windows NT 4.0, 98, Me,
and 2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start ,
click Control Panel , and then click Printers and Faxes .)
ii Right-click the printer icon.
iii If Pause Printing is selected in the drop-down menu, click it to clear it.
• Macintosh: Make sure Stop Print Queue is not selected in the Mac desktop’s
Printing menu.