HP 9600 Series - Manual (Page 72)

ENWW 5-2
Information tab
The Information tab lets you register the printer and display printer hardware information. It
also provides access to online troubleshooting through HP Instant Support, as well as
information about your printer usage, using the printer, troubleshooting, and contacting HP.
HP Instant Support
HP Instant Support is a Web-based tool that provides you with product-specific services,
troubleshooting tips, and information about your printer's ink and media usage (via
myPrintMileage). With this information, you can diagnose and solve printer problems and
manage your printing activities and printer supplies more effectively.
HP Instant Support provides the following services for your printer:
Easy access to troubleshooting tips – To help you quickly resolve printer problems or
prevent some problems from happening, HP Instant Support provides tips that are
customized for your printer.
Notification of driver and firmware updates – When a firmware or driver update for your
printer is available, a notification message will appear on the HP Instant Support
homepage. You can access the download site from the web page.
Access to hp services – From the website, you can find out more about the support
services available for your printer (such as maintenance programs), obtain information
about service providers, and also make online purchase of printer supplies and
accessories.
Notification of warranty expiration – When the printer warranty is expiring, a notification
message will appear on the HP Instant Support homepage.
Click this button... To...
myPrintMileage Access the myPrintMileage website and your printer usage
information. You must have Internet access to perform this operation.
Printer Hardware Display the printer model and firmware version number.
HP Instant Support Access the HP Instant Support website for support services and
troubleshooting tips. You must have Internet access to perform this
operation.
Register Your Printer Register your printer online. You must have Internet access to perform
this operation.
How Do I... Display help for performing common printer tasks.
Troubleshooting View help for solutions to common printer problems such as paper
jams or software installation issues, and printing problems such as
borderless or photo printing problems.
Contact HP Obtain information on how to contact HP.
To provide current information on the website, the web pages are created dynamically.
Bookmarking a web page and connecting via the bookmark will not display the page. Instead,
connect from the Toolbox by clicking the
HP Instant Support button on the Information tab.