2�12�8 accessing support – Solare Datensysteme Solar-Log User Manual
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Operating via a web browser within your own network
2�12�8 Accessing Support
To access the
Support
menu, go to
Diagnostic | Support.
Fig.: Support - General
There are three sections under the
Support | General
menu:
•
System Information:
The following information is available in this tab:
•
Model (type of Solar-Log™)
•
Hardware (hardware components available for the device)
•
Solar-Log™ serial number
•
Firmware Version and date
•
Revision number
•
MAC (MAC address of the device)
•
RTOS (Solar-Log™ operating system)
•
CLIB (Version number of the Solar-Log™ library used)
•
Creating diagnostic reports:
You have the option to create and download a diagnostic report. This can be sent to Solar-Log support for
analysis. See Figure: Support - General.
•
Creating screenshots:
You have the option to create and download screenshots of the display in this section. This can be used to
document errors on the Solar-Log's internal display. See Figure: Support - General.
•
Restart
As an alternative to the reset button the device itself, the Solar-Log™ can be rebooted with the restart
button in the WEB menu.