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2�12�8 accessing support – Solare Datensysteme Solar-Log User Manual

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Operating via a web browser within your own network

2�12�8 Accessing Support

To access the

Support

menu, go to

Diagnostic | Support.

Fig.: Support - General

There are three sections under the

Support | General

menu:

System Information:

The following information is available in this tab:

Model (type of Solar-Log™)

Hardware (hardware components available for the device)

Solar-Log™ serial number

Firmware Version and date

Revision number

MAC (MAC address of the device)

RTOS (Solar-Log™ operating system)

CLIB (Version number of the Solar-Log™ library used)

Creating diagnostic reports:

You have the option to create and download a diagnostic report. This can be sent to Solar-Log support for

analysis. See Figure: Support - General.

Creating screenshots:

You have the option to create and download screenshots of the display in this section. This can be used to

document errors on the Solar-Log's internal display. See Figure: Support - General.

Restart

As an alternative to the reset button the device itself, the Solar-Log™ can be rebooted with the restart

button in the WEB menu.