Rena MACH X (Digital Color Label Printer) - Manual (Page 113)

SECTION 5
TROUBLESHOOTING
107
Toolbox System Status Messages (continued)
Displayed, in
red , in the MC Series Toolbox utility.
SYSTEM STATUS PROBLEM SOLUTION
[Crit 63 03-phead offline
cancelpage restart] Dirty Printhead contacts.
Printhead or Pen Board
fault. Eject Printhead and inspect/clean
contacts.
Replace Printhead
Call for Service Support.
System Status: ONLINE
Reason: Uncapped printhead
or clamshell open Service Station was just
ejected (using Eject
Service Station button). Re-install the Service Station (as
outlined in this manual)
WARNING! Please be sure to open the
Clamshell before you eject the service
station.
PRINTHEAD_MISSING Printer is still initializing
or some other issue is
keeping it from fully
initializing. If printer was just powered on, or
printhead was just installed; wait a few
minutes, error should clear by itself.
PRINTHEAD_MISSINGQA No printhead installed or
printhead not making
proper connections or
not being recognized. Install Printhead Cartridge.
Remove printhead and check/clean
contacts; then reinstall printhead.
Replace printhead. Refer the
appropriate sections in this manual for
removing and installing the printhead
cartridge.
Call for Service Support.
PRINTHEAD_MISSINGQA Printhead Missing and
one or more of the Ink
Tanks are also missing. Install Ink Tanks and then install
Printhead Cartridge; as outlined in this
manual.