Rena MACH X (Digital Color Label Printer) - Manual (Page 107)

SECTION 5
TROUBLESHOOTING
101
Service Station Problems
WARNING! Many of the issues related to Service Station function will require a qualified Service Person,
or properly trained person, to diagnose and fix these issues. If you haven’t been properly trained on or don’t
feel comfortable performing these procedures; please contact your Service Support Representative.
CONDITION PROBLEM SOLUTION
Service Station Drive
Motor stalls.
Service Station was not installed
properly.
Wiper roller securing latches are
not closed; preventing Service
Station sled from moving
properly.
Damaged Service Station
Jammed gear train due to broken
post or improperly seated gears.
Damaged Motor
Open Clamshell then Eject Service
Station. Cycle print engine off/on.
If drive motor turns without
stalling then motor is OK. If you
have trouble ejecting the Service
Station, call Service Support.
Before re-installing Service
Station, make sure: the Clamshell
is open, wiper roller latches are
closed and not damaged.
Replace Service Station.
Call Service Support.
Wiper Motor doesn’t turn
or stalls
Cable not connected.
Squeegee blade wedged, not
seated properly.
Debris build-up on blade and
rollers, increasing friction.
Bad wiper roller motor
Verify ribbon cable and motor
cable are properly connected to
board on side of Service Station.
Reseat squeegee blade.
Clean rollers and blade.
Replace Wiper Motor Assembly or
Service Station.
Color mixing occurs after
wiper roller performs a
cleaning Wiper Roller is over-saturated.
Squeegee blade is not seated
properly, damaged or bowed.
Allow printer to sit, powered ON,
for 2-3 hours or replace wiper
roller.
Reseat wiper roller squeegee
blade. If squeegee blade is
damaged/bowed, replace
component or Service Station.
Service Station cannot be
removed from the Print
Engine Wiper Roller Latches were not
completely closed when the
Station was installed. Latches
now hooked on bottom of paper
path.
Service Station was manually
installed too far with Lifting Arms
up.
Damaged Lifting Arms
Carefully unhook Latches from
bottom of paper path and secure
latches.
If wiper roller latches are
damaged; replace Wiper Motor
Assembly or Service Station.
Call Service Support.