beautypg.com

Customer support, Online customer support – Comtech EF Data MD2401 User Manual

Page 16

background image

MD2401 L-Band Multi Demod Installation and Operation Manual

Revision 7

Preface

MN-MD2401

xxvi

Customer Support

IMPORTANT

Refer to p. xxiv for information regarding this product’s Warranty Policy.

Contact the Comtech EF Data Customer Support Department for:

Product support or training

Reporting comments or suggestions concerning manuals

Information on upgrading or returning a product

A Customer Support representative may be reached at:

Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX

To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:

Contact

the Comtech EF Data Customer Support Department. Be prepared to supply

the Customer Support representative with the model number, serial number, and a
description of the problem.

Request

a Return Material Authorization (RMA) number from the Comtech EF Data

Customer Support representative.

Pack

the product in its original shipping carton/packaging to ensure that the product is

not damaged during shipping.

Ship

the product back to Comtech EF Data. (Shipping charges should be prepaid.)

Online Customer Support

An RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at

www.comtechefdata.com/support.asp

:

Click

on “Return Material Authorization” for detailed instructions on our return

procedures.

Click

on the “RMA Request Form” hyperlink, then fill out the form completely before

sending.

Send e-mail

to the Customer Support Department at

[email protected]

.