BayTech MRP units 2012 User Manual
Page 63
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63
Technical Support
Repair Policy
BayTech offers Tech Support for the lifetime of the product. A staff of Applications Engineers is on
duty to assist with installation, set up or operation issues. Support is available from 8:00 a.m. to 5 p.m.
(CST or CDT), Monday through Friday at the phone numbers or website provided below.
Please have the following information available to help the Applications Engineers answer questions
efficiently:
BayTech model type
Unit serial number
Firmware version (if accessible)
A list of devices connected to the BayTech unit
A general description of the application being used and the intended outcome
Information about cables and adapters being used (type, length, place of purchase)
The name of the software emulation program being used
Printout of the configuration status (if possible)
Bay Technical Associates, Inc.
5239 A Avenue
Long Beach Industrial Park
Long Beach, MS 39560
Telephone: 800-523-2702 or 228.563.7334
FAX: 228.563.7335
Email:
Website:
www.baytech.net
(Return policy refers to BayTech products purchased and returned for credit or repair.)
A Return Authorization (RA) number must be obtained in all cases before returning the BayTech
product. Have the serial number and reason for the return or description of the problem handy.
Customers in the Continental U.S. can call 1-800-523-2702 or international customers can call
228.563.7334 to obtain an RA number.
Before dismantling equipment or returning the unit for any reason, always contact BayTech. Attempting
to repair a product without BayTech authorization may result in voiding the warranty.
Cost and Time:
The cost of repair for units no longer under warranty will be $50.00 per hour plus cost of materials and
shipping. Typical turnaround times for repairs are 3 days for domestic requests and 5 days for
international.
Follow the instructions below for repackaging and shipping. NOTE: Power should be disconnected
from the power source before servicing or dismantling.