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AMETEK MX CTSH User Manual

Page 4

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California Instruments

Revision H

4

User Manual

MX Series CTSH Compliance Test System


WARRANTY INFORMATION

Ametek PPS warrants each instrument manufactured by them to be free from defects in material and
workmanship for a period of one year from the date of shipment to the original purchaser. Excepted from
this warranty are fuses and batteries that carry the warranty of their original manufacturer where applicable.
CALIFORNIA INSTRUMENTS will service, replace, or adjust any defective part or parts, free of charge,
when the instrument is returned freight prepaid, and when examination reveals that the fault has not
occurred because of misuse, abnormal conditions of operation, user modification, or attempted user repair.
Equipment repaired beyond the effective date of warranty or when abnormal usage has occurred will be
charged at applicable rates. CALIFORNIA INSTRUMENTS will submit an estimate for such charges before
commencing repair, if so requested.

SERVICE PROCEDURE

If a fault develops, notify CALIFORNIA INSTRUMENTS at

[email protected]

or its local representative,

giving full details of the difficulty, including the model number and serial number. On receipt of this
information, service information or a Return Material Authorization (RMA) number will be given. Add the
RMA number furnished to the shipping label. Pack the instrument carefully to prevent transportation
damage, affix label to shipping container, and ship freight prepaid to the factory. CALIFORNIA
INSTRUMENTS shall not be responsible for repair of damage due to improper handling or packing.
Instruments returned without RMA No. or freight collect may be refused at California Instruments discretion.
Instruments repaired under Warranty will be returned either via prepaid surface freight or low cost airfreight
at California Instruments discretion. Instruments repaired outside the Warranty period will be returned
freight collect,
Ex Works CALIFORNIA INSTRUMENTS

9250 Brown Deer Road

San Diego, CA 92121

. If requested, an estimate of repair charges will be made before work begins on repairs

not covered by the Warranty.

DAMAGE IN TRANSIT

The instrument should be tested when it is received. If it fails to operate properly, or is damaged in any
way, a claim should be filed immediately with the carrier. The claim agent should obtain a full report of the
damage, and a copy of this report should be forwarded to us by fax or email (Fax:

858-458-0267

, Email:

[email protected]). CALIFORNIA INSTRUMENTS will prepare an estimate of repair cost and repair
the instrument when authorized by the claim agent. Please include model number and serial number when
referring to the instrument.

SPARE PARTS

To order spare parts, user manuals, or determine the correct replacement part for your California
Instruments products, please contact the Customer Service department by phone at + 1

800-733-5427

, or by

email

[email protected]

.

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