Kofax Communication Server 9.1 - Manual (Page 201)

Client Applications Administrator‘s Manual Version 5.32.00
©Kofax, Inc. 201/203
In order to attach to an existing message it must be the active window in Lotus Notes.
27.3.2 Microsoft Outlook
If a message is open, it must be in edit mode.
Sometimes when a new message is created after the previous one has been cancelled
(closed), the newly created message is invalid and an error message is shown when
attempting to attach a file.
You must be using network security for authentication (no password window must be
shown when starting Outlook).
Microsoft Word must not be used to edit email messages.
No modal windows must be opened.
Outlook assistant must not be used.
27.3.3 Microsoft Office Outlook 2007
A new Outlook message has to be created before printing to OutlookD if you want to
preview the attached printout.
27.4 Windows Vista
Depending on your settings of Windows Firewall, Kofax products like TC/Dialer might be
restricted from connecting to the network. Make sure to unblock all connections for Kofax
products or disable the firewall completely.
Windows System Restore feature (allows to restore your computer to an earlier state)
cannot be used to roll back to a different Client Applications version. Instead, uninstall
Client Applications and then install the version you need.
27.5 TCMC
The application and the module names shown in the appropriate views are only available in
English.
27.6 Rich Text Covers
Depending on total system load, slightly reduced throughput for fax sending.
Only the RTF features supported by Microsoft‘s riched20.dll version 5.30.22.2300 are
supported.
This is not compatible to all RTF features supported by MS Word.
For example tables created or inserted with MS Word may look very differently on your
coversheet than in MS Word. Your FAX output may get a hundred pages long even though
your coversheet consists only of one page. So do not use tables.
What‘s more Riched20.dll seems to ignore margins set in RTF code via the \margl \margt
\margr and \margb command. Therefore set all margins to 0 in the page setup of your
editor when creating your rtf file. Realize margins with blanks and tabs.
Do not insert graphic objects via Insert\Picture\ClipArt – graphic will not be sent.