Compex Technologies NetPassage 18A - Manual (Page 190)

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2. I am unable to surf the Internet.
A. Make sure that the Ethernet cable is properly connecting your
Cable/ADSL modem to the WAN port of the router, and verify
whether the router has a valid IP address from the About System
page. Then refer to suggested steps A, B & C to Problem 1 as
described above, to verify the connectivity of the gateway.
B. Ensure that the WAN settings suit your broadband connection.
In case of doubt, you should contact your network
administrator/ISP to enquire about your Internet connection
type.
C. Power off your computer, the router and the Cable/ADSL
modem. Turn on the Cable/ADSL modem then wait for 1 minute
before turning on the router. Lastly, turn on your computer.
Verify whether you have been allocated an IP address and are
able to surf the web.
3. I am a PPPoE and am not able to access Internet
A. Refer to Problem 1 follow the suggested steps described to
verify your connectivity to the router.
B. If you are a PPPoE user, you will need to remove the proxy
settings or the dial-up pop-up window.
C. Open your Web browser.
♦ For Microsoft Internet Explorer 5.0 or later versions
From the Tools menu bar, select Internet Options and
then click on the Connections tab. Click on the LAN
Settings button. Uncheck any options from that dialog
box. Press the OK button to return to the previous screen.
Click the radio box option never dial a connection to
remove any dial-up pop-ups. Press the OK button to
finish.