Compex Technologies NetPassage 18A - Manual (Page 189)

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Appendix B: Troubleshooting
Solutions to Common Problems
In this section, we list suggested steps to rectify some common
problems that may arise during the installation and operation of the
router.
1. I want to know whether my PC is connected to the router and to the
Internet.
A. Open a Command Prompt
♦ For Windows 98/98SE/ME, please click the Start button and
Run. In the Open field within the Run dialog box, type in
command. Press the Enter key or click the OK button.
♦ For Windows 2000 and XP, please click the Start button and
Run. In the Open field within the Run dialog box, type in
cmd. Press the Enter key or click the OK button.
B. In the Command Prompt, type ping 192.168.168.1 and press the
Enter key.
♦ If you get a reply, the computer is communicating with the
router.
♦ If you do NOT get a reply, please check the cables and
ensure that the settings are correct before trying again.
C. In the Command Prompt, type ping www.yahoo.com and press
the Enter key.
♦ Obtaining a reply means that you are connected to the
Internet.
♦ Otherwise, you may want to ping another known host.
Getting no reply from any of the other hosts that you have tried,
suggests that your connection may be having problems.