Konica Minolta bizhub 421 - Manual (Page 298)

501/421/361 11-7
Fax/Scan function troubleshooting 11
11.3.3 Network fax error code table
When any trouble occurs during network fax transmission, this machine displays an error screen with an error
code in the "Nxx" format. Refer to the following table for corrective action.
Transmission System Error Code
Code Type Error contents Redial ON or OFF Remedy
N10 Connection error Connection error in
recipient’s ma-
chine OFF • Check the status of the re-
cipient’s machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
N11 Connection error Connection with
the Recipient’s ma-
chine rejected OFF The reception was rejected.
Check the status of the recipi-
ent’s machine.
N12 Connection error Telephone line dis-
connection ON Check whether a network error
exists, such as an unplugged
cable.
N13 Connection error No network re-
sponse OFF • Check the status of the re-
cipient’s machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
N14 Protocol error Mail distribution er-
ror OFF Check the recipient’s status and
then try sending the fax again.
N15 Protocol error Recipient’s ma-
chine connection
reset ON Check the recipient’s status and
then try sending the fax again.
N16 Protocol error One’s own network
is busy ON Check the recipient’s status and
then try sending the fax again.
N17 Protocol error Communication
time out OFF Check the recipient’s status and
then try sending the fax again.
N18 Other errors Other errors OFF • Check whether each setting
is correct.
• Check whether a network
error exists, such as an un-
plugged cable.
• Switch the main power sup-
ply OFF/ON, and then try
sending the fax again.
N20 Memory error Memory overflow OFF Memory is full.
•
Check that there are no oth-
er jobs being processed.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
N21 HDD error HDD error OFF HDD is full.
•
Delete unwanted files.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
N22 Conversion error Conversion error OFF Switch the main power supply
OFF/ON, and then try sending
the fax again.
N25 Memory overflow Memory overflow OFF Memory is full.
•
Check that there are no oth-
er jobs being processed.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.