Konica Minolta bizhub 421 - Manual (Page 293)

501/421/361 11-2
Fax/Scan function troubleshooting 11
11 Fax/Scan function troubleshooting
11.1 Cannot send data
When data transmission fails, refer to the following table for corrective action. If the action also fails to enable
successful transmission, contact your service representative.
2
Note
When transmission fails, a TX result report is output. For details, refer to "TX Result report" on
page 7-10 . (If the TX result report setting is arranged so that a TX result report is printed out)
For details on error messages, refer to "Displaying an error message" on page 11-6 .
For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer
to the User’s Guide [Copy Operations].
11.1.1 G3 Fax
Checkpoint Action
Is the sending procedure correct? Check the sending procedure again and retry.
Is the recipient’s fax number cor-
rect? Are the one-touch address
and the program address registered
correctly? Sometimes a wrong one-touch address or program address is registered,
causing a problem when it is used.
Check that they are registered correctly. For example, print out an address
book list to see registered numbers are correct.
Correct errors if any.
Is the phone line setting correct? Is the setting for [Dialing Method] in the Utility screen appropriate for the phone
line being used?
Check the setting and correct it if anything is wrong.
Is the phone line correctly connect-
ed? Check the phone line connection and connect it if it is disconnected.
Is the recipient side free from trou-
ble? Check for trouble on the recipient machine, such as fax power disconnection
and an empty paper tray.
Call the recipient and check.