AMX MVP-5100 - Manual (Page 2)

AMX Limited Warranty and Disclaimer
All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is
obtained from the AMX RMA Department. The RMA number must be clearly marked on the outside of each
box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be cancelled. Any shipments
received not consistent with the RMA, or after the RMA is cancelled, will be refused. AMX is not responsible
for products returned without a valid RMA number.
Warranty Repair Policy
• AMX will repair any defect due to material or workmanship issues during the applicable warranty period at no cost to the AMX
Authorized Partner., provided that the AMX Authorized Partner is responsible for in-bound freight and AMX is responsible for
out-bound ground freight expenses.
• The AMX Authorized Partner must contact AMX Technical Support to validate the failure before pursuing this service.
• AMX will complete the repair and ship the product within five (5) business days after receipt of the product by AMX. The AMX
Authorized Partner will be notified if repair cannot be completed within five (5) business days.
• Products repaired will carry a ninety (90) day warranty or the balance of the remaining warranty, whichever is greater.
• Products that are returned and exhibit signs of damage or unauthorized use will be processed under the Non-Warranty Repair
Policy.
• AMX will continue to provide Warranty Repair Services for products discontinued or replaced by a Product Discontinuance
Notice.
Non-Warranty Repair Policy
• Products that do not qualify to be repaired under the Warranty Repair Policy due to age of the product or Condition of the prod-
uct may be repaired utilizing this service.
• The AMX Authorized Partner must contact AMX Technical Support to validate the failure before pursuing this service.
• Non-warranty repair is a billable service.
• Products repaired under this policy will carry a ninety (90) day warranty on material and labor.
• AMX will notify the AMX Authorized Partner with the cost of repair, if cost is greater than the Standard Repair Fee, within five (5)
days of receipt.
• The AMX Authorized Partner must provide a Purchase Order or credit card number within five (5) days of notification, or the
product will be returned to the AMX Authorized Partner.
• The AMX Authorized Partner will be responsible for in-bound and out-bound freight expenses.
• Products will be repaired within ten (10) business days after AMX Authorized Partner approval is obtained.
• Non-repairable products will be returned to the AMX Authorized Partner with an explanation.
• See AMX Non-Warranty Repair Price List for minimum and Standard Repair Fees and policies.