AMX MVP-5100 - Manual (Page 172)

Appendix C: Troubleshooting
164 MVP-5100/5150 Modero Viewpoint Touch Panels
Appendix C: Troubleshooting
This section describes the solutions to possible hardware/firmware issues that could arise during the
common operation of a Modero touch panel.
Panel Doesn’t Respond To Touches
Symptom: When calibrating the device, the device either does not respond to touches on the touch screen
or does not register the touch as being in the correct area of the screen.
Verify that the protective laminate coating on the LCD is removed before beginning any calibration
process. The protective cover makes calibration difficult because the device cannot calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
Battery Will Not Hold Or Take A Charge
Symptom: The battery will not hold or take a charge and shows no indication of charging, either on the
bargraphs or in the Battery Setup page.
To keep the battery from being damaged from operating at too low a level, the firmware places it into a
protected state.
The panel must have the latest firmware. If it doesn’t, the firmware can be found at www.amx.com
>Tech Center > Firmware Files.> Modero.
1. Download the firmware into the panel, using NetLinx Studio. (See the Upgrading the Modero
Firmware via the USB port section on page 85.)
2. After loading the firmware, power cycle the MVP (this is a complete power cycle, not a Reboot).
The panel will now show the current firmware version within the Setup > Panel Information page.
3. Connect the power supply to the panel. You will see 2 warning messages on the display.
The first one warns that the battery is low and must be charged.
The second warning tells you that the battery is in a protected mode.
4. Wait a few minutes and then check the Batteries page on the MVP to see any charging activity on
the bar graphs.
The "Sensor" device in the Online Tree tab below the MVP panel should show v1.24 or higher after
the upgrade, as shown in FIG. 92:
FIG. 92 "Sensor" device in the Online Tree tab