Allied Telesis FastPrint Server User Manual
Page 85
Appendix A.
Troubleshooting
FastPrint Server User’s Guide
75
7. Re-enable queue service.
(a) Disconnect the printer attached to LPT1 of your PC and connect it to your
FastPrint.
(b) For NetWare 2.x or 3.x, run PCONSOLE and select Print Queue Information.
Then select the print queue and select Current Queue Status. Set Servers can
service entries in queue to YES.
For NetWare 4.x bindery and NDS modes, run PCONSOLE and select Print
Queues. Then select the print queue and select Status. Set Allow service by
current print servers to YES.
My FastPrint Server does not appear in PSCONFIG’s Active Device List.
•
Ensure that the FastPrint Server is on the same network segment as your PC.
•
Load the NetBEUI protocol on your PC, so that PSCONFIG can try connecting using
NetBEUI. Once connected, check the following:
•
The NetWare protocol must be enabled.
•
The Ethernet frame type of your PC may not be the same as your FastPrint’s.
Enable all Ethernet frame types.
My FastPrint Server is configured as a Novell Print Server, and cannot
log in to a file server.
The following steps may solve this problem:
1. Get the FastPrint information using PSCONFIG. If the FastPrint is configured as a
Novell Print Server, the information will look like the following:
Server Name: SC110049
NetWare Information:
Master File Server: ICE
Print Server Mode Status:
Your_File_Server: Current Status
Remote Printer Mode Status: N/A
2. Make sure the master file server name is assigned correctly.
3. Check the current status of Your_File_Server:
Connected:
No action required
No file server:
Assign a master file server using PSCONFIG
Connecting to Server:
Wait and check whether the file server exists
Password Mismatch
Clear the NetWare password with PCONSOLE, or use WPCONFIG or
FPSAdmin to set the correct password for the FastPrint Server.
FastPrint Server Not Defined
Install the FastPrint again
4. Check NetWare to see whether the login status of the FastPrint to the file servers is
Ready. If it isn’t, check the error message and perform the required corrective action.
5. Check the Novell file server's name. If it is over 20 characters long, rename it using
no more than 20 characters.