A.4. printing - netware – Allied Telesis FastPrint Server User Manual

Page 84

Appendix A.

Troubleshooting

FastPrint Server User’s Guide

A.4. Printing - NetWare

My FastPrint Server prints garbage.
The following steps will help to identify the problem:

1. Use PSCONFIG to print a diagnostic file.

(a) Run PSCONFIG and select your FastPrint from the list. Then select Print

Diagnostic Report

(b) Select each port in turn and print a diagnostic report.

If the diagnostic report printed OK, the problem may be caused by incorrect
system configuration. Go to step 2.
If the diagnostic report printout is not OK, check your printer.
If your printer is OK, call your dealer.

2. Print a test text file and a test graphic file. If the text file prints correctly but the

graphic file prints garbage, then specify /NT (no tabs) option for the NPRINT or
CAPTURE commands and print again. If both print incorrectly, go to step 3.

3. Temporarily disable the FastPrint servicing the print queue following the step-by-step

instructions below:

•

NetWare 2.x and 3.x

(a) Run PCONSOLE. Select Print Queue Information, select the print queue that the

FastPrint Server services, and then select Current Queue Status.

(b) Set Servers can service entries in queue to NO.
(c) Press Esc and select Print Queue ID. Record its queue ID.

(d) Send your test files to the print queue using normal print commands.

•

NetWare 4.x bindery and NDS modes

(a) Run PCONSOLE. Select Print Queues, select the print queue that your FastPrint

services, and then select Status.

(b) Set Allow service by current print servers to NO.

(d) Send your test files to the print queue using normal print commands.

4. Re-route network printing to local printing.

(a) Disconnect the printer attached to your FastPrint and connect it to LPT1 of your

PC.

(b) Change to the drive and then the directory on the file server that contains the

print queue. The directory will have the name of the queue ID (e.g. \queues\Q_ID
for NDS mode or system\Q_ID for bindery mode).

5. The test files you printed in step 3 should be in the queue directory. Print these files

to the local printer using the COPY command with the /b option.
example:

Copy /b test.txt LPT1

6. Compare the printouts from the PC and the FastPrint Server.

If the printouts are the same, then the problem is not the FastPrint. The problem
might be that an incorrect printer driver was chosen or the timeout setting in the
CAPTURE command is too short.
If the printouts are not the same, there may be a problem with the FastPrint. Call
your dealer.