Allied Telesis AR700 SERIES Software Release 2.7.1 - Manual (Page 112)

112 AR700 Series Router User Guide
Software Release 2.7.1
C613-02047-00 REV A
What to Do if the PPP Link Disconnects
Regularly
If the device at the other end of the PPP link is not an ATR router or switch but
is supplied by another vendor turn LQR (Link Quality Reporting) off on PPP
links (LQR=OFF) and instead use LCP Echo Request and Echo Reply messages
to determine link quality (ECHO=ON). Enter the command:
SET PPP=ppp-interface ECHO=ON LQR=OFF
What to Do if Passwords are Lost
If a user forgets their password, to reset the password from an account with
MANAGER privilege, enter the command:
set user=login-name password=password
You can reset passwords for accounts with MANAGER privilege with the same
command, provided the manager can login to at least one account with
MANAGER privilege.
If you require further assistance contact your authorised distributor or reseller.
Getting the Most Out of Technical
Support
For online support for your router, see our on-line support page at
http://www.alliedtelesyn.co.nz/support/at8700xl .
If you require further assistance, contact your authorised distributor or reseller.
Gather as much of the following information from your router and network as
you can. This gives the support personnel as much information as possible to
diagnose and solve your problem. They may ask you to send the information
to them by email.
Gather this information:
■ Your name, organisation and contact details.
■ What is the make and model of your router? Enter the command:
show system
■ Which software release and patch files is your router running? For
example,
52-261.rez , 52261-01.paz . Enter the command:
show install
■ What software configuration is currently running? Enter the command:
show conf dyn
■ How is the router connected to your network? A diagram showing the
physical configuration of the network your router is operating in may be
useful.