HP Photosmart D7560 Printer - Manual (Page 204)

Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printer preparation needed
Solution: Remove the CD/DVD holder from the CD/DVD tray, and then close the
tray. Printing can resume after the preparation is finished.
Cause: The CD/DVD holder was installed in the CD/DVD tray while the product was
performing printer maintenance.
Problem with printer preparation
Solution: Check the print quality of the current print job. If it is not satisfactory, it
could mean the internal clock failed and the product was not able to service the
printhead as scheduled. Try cleaning the printhead to see if that improves the quality.
For more information, see:
“Clean the printhead” on page 79
Cause: The product was turned off improperly.
Sensor issue
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Clean the sensor
• Solution 2: Clean the windows on the ink cartridges
• Solution 3: Contact HP support
Solution 1: Clean the sensor
Solution: Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
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