HP Photosmart D7560 Printer - Manual (Page 152)

Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, touch OK.
Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, touch OK.
Cause: A printable CD/DVD was not found in the holder.
Unable to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Print a printer status report
• Solution 2: Clear the print queue
• Solution 3: Disconnect and reconnect the USB cable
• Solution 4: Verify that the product is set as the default printer
• Solution 5: Check if the printer is paused or offline
• Solution 6: Clear the print queue manually
Errors 149
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