Diagnosing array problems, Diagnostic tools, Troubleshooting resources – HP Smart Storage Administrator User Manual
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Troubleshooting 118
Diagnosing array problems
Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
•
Event Notification Service
This utility reports array events to the Microsoft® Windows® system event log and IML. You can obtain
the utility from the SmartStart CD or the HP website
. When prompted for
product information, enter the server model name.
•
HP Insight Diagnostics
HP Insight Diagnostics is a tool that displays information about the system hardware configuration and
performs tests on the system and its components, including drives if they are connected to Smart Array
controllers. This utility is available on the SmartStart CD and also on the HP website
•
POST messages
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many POST
messages suggest corrective actions. For more information about POST messages, see the HP ProLiant
Servers Troubleshooting Guide.
•
HP Smart Storage Administrator
For more recent products, array diagnostics is available with HP SSA v9.0 and later. This utility is
available through HP Intelligent Provisioning on HP ProLiant Gen8 and later servers, and also on the HP
website
. For more information about HP SSA, see "About HP SSA (on
)." For more information about error messages, see the HP ProLiant Servers Troubleshooting
Guide.
•
HP Smart Storage Administrator Diagnostics Utility CLI
This standalone diagnostic utility provides configuration and error information about array controllers,
storage enclosures, drive cages, logical drives, physical drives, and tape drives. For any supported
SSDs, the utility provides current usage level and remaining expected lifetime. For more information,
see "HP Smart Storage Administrator Diagnostics Utility CLI (on page
)."
Troubleshooting resources
HP ProLiant G7 (and earlier) products
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
English
•
French
•
Italian
•
Spanish